Customer Service

Ordering Information:

  • You may use our Contact Form, or phone at 212-873-1752 or Toll-Free 866-582-5174.
  • We accept MasterCard, VISA and American Express

Shipping and Delivery:

  • Deliveries to Manhattan, Queen, Brooklyn, Bronx, Staten Island, Nassau, Westchester, near New Jersey and near Connecticut are usually made by our own trucks and drivers.  We deliver Monday  through Saturday; nights and Sundays by prior arrangement.  We will give you a two to three hour time frame.  Merchandise will be brought into the home and set up at your direction.  Removal of old bedding can be arranged.
  • Deliveries within the greater NY Metropolitan area are made our own truck or by Long’s approved services.
  • Deliveries within the USA may be arranged through Long’s approved truckers and delivery services. We can arrange door to door transit and in-home delivery and set-up.
  • International Deliveries are arranged through our freight forwarders.  Merchandise can be sent by land (to Canada and Mexico), sea or air (as preferred by the customer). Door to door transit, and delivery into the home can be arranged by the forwarders. Long’s forwarders can also arrange air or sea transportation only to a port or airport near the customer’s home.  The customer may then make his or her own arrangements for pick up and delivery.  Long’s can also deliver to a customer’s own forwarder in the USA.

Warranties:

All Merchandise is covered by Manufacturer’s Warranties.

Store Hours: (Eastern Time)

Monday: 9 AM – 8 PM
Tuesday: 9 AM – 7 PM
Wednesday: 9 AM – 7 PM
Thursday: 9 AM – 8 PM
Friday: 9 AM – 7 PM
Saturday: 9 AM – 6 PM
Sunday: 11 AM – 5 PM

Open Most Holidays